1. “When will I get my photos and media?”

Reasoning:

All media is delivered the next day. While it’s often ready in the morning, delivery timing is not guaranteed by hour.

Response to Send:

All your media will be delivered the next day after the shoot. It’s often ready by morning, but delivery can happen anytime throughout the day.

2. “How do I download the floor plan PDF?”

Reasoning:

Floor plans are delivered as JPEG images. GLA reports are available as PNGs and as a downloadable PDF labeled “GLA Report” with the property address.

Response to Send:

Floor plans are delivered as JPEGs, and GLA reports include both PNG images and a downloadable PDF. Look for the file labeled “GLA Report - [Property Address].pdf” under the Floor Plan tab on your download page.

3. “Why are my videos in .mov format?”

Reasoning:

They’re not — we export all videos in .mp4 format for smooth playback on MLS, social media, and mobile devices.

Response to Send:

Our videos are delivered in .mp4 format to ensure compatibility with MLS, mobile, and social platforms — no need to convert!

4. “Why can’t I open the Dropbox link?”

Reasoning: