Step 1- Ensure the client has paid

You can check this by going to invoices and then clients.

If their name is under the “pending invoices” that means the order has not been paid yet.

If you click “billings & earnings” and see their name here it means they have paid. Also, make sure the “date created” column has the arrow going down so you can see the most recent invoices paid. If you don’t see their name then type it in the search bar and make sure the “date paid” matches within the last few days.

Step 2- once you confirm payment follow these steps

1. Ask them to check their spam folder to make sure our email didn’t go there.
2. If that doesn’t work then go to listings and click the email button that aligns with their listing. You can also do this step if they say they didn’t receive the invoice. Our system requires payment before download and by clicking the mail icon it will resend the invoice with the download page.
   1. Note- only do this when the “task” circle has a green check. We never want to deliver a listing that’s not all the way completed!

1. If they don’t receive it you can text them a link to the download page only after confirming payment. To do that, click on these three dots and then “show links”

   

Then click “copy” for the download page links.