Purpose:

Help clients understand the difference between a listing refresh (small updates) and a full reshoot (major changes), and guide the admin on how to explain or price it accordingly.

🟦 What is a Listing Refresh?

• Designed for minor updates (home was cleaned, new rug, one room restaged, etc.)
• Covers up to 5 photos
• Billed at $149 (unless comped as a goodwill gesture)

What to Say:

That sounds like a great fit for a listing refresh! It includes up to 5 updated photos and is perfect when just a few things have changed. We can get that scheduled for $149.

🟥 What Requires a Full Reshoot?

• Major changes (entire home painted, fully restaged, furniture removed, etc.)
• Any request that involves more than 5 new photos or significant visual differences
• Requires a new booking at full price

What to Say:

Since it sounds like the home has been significantly changed since the original shoot, this would fall under a full reshoot. We’d need to book that as a new session so we can recapture everything accurately.

Upsell Tip:

If you’d like, we can upgrade you to a full shoot and include updated drone, 3D, or video if needed. Let me know what you’re envisioning and I can make a recommendation!