1. “Why is the square footage different than last time?”

Reasoning:

We use LiDAR-powered scanning technology on modern iPhones, which follows ANSI standards and measures from exterior walls. Other companies may use different tools or methods, which can cause slight variations.

Response to Send:

Our reports follow ANSI standards and use LiDAR technology to measure from exterior walls. It’s normal to see slight differences when comparing with past reports that used different tools or measurement methods.**

Our reports follow ANSI standards and use laser-based tech that measures from the outside walls. Small differences from past reports are common when different methods or tools are used.

2. “Why does it only show the first floor?”

Reasoning:

Agents sometimes preview the floor plan instead of downloading the full GLA report PDF, which includes all floors.

Response to Send:

Be sure to download the full PDF under the Floor Plan tab on your download page — the preview often only shows the first floor. The full GLA PDF includes all levels.

3. “Do you measure from the inside or outside walls?”

Reasoning:

All GLA measurements are from the exterior walls to comply with appraisal standards.

Response to Send:

We measure from exterior walls, which is the standard followed by real estate appraisers and ANSI guidelines.

4. “I need the GLA report — where do I find it?”

Reasoning: