🎯 Objective

We always aim to be generous and professional, especially with loyal clients. That said, these reshoots cost us real time and money — so our job is to balance great customer service with good business sense.

🚦When to Approve a Free Reshoot

Only approve a free listing refresh when:

• The request is reasonable (e.g., “Can you grab a better angle of the chandelier we just installed?” — not “We painted a wall” or “Got a new couch”)
• The original photo exists, but a better composition is being requested
• It’s clear this is not the photographer’s error
• It’s for a client with a strong history (high volume or high spend)

📌 Quick Reference — When

Not

to Approve for Free

Always charge if:

• The agent is requesting a new shot due to changes after the shoot (e.g., paint, furniture, staging)
• The client has no solid history with us or is a newer one-timer
• It’s a second or third request and they’ve already had a free reshoot

🧾 How to Handle It

✅ Option 1: