🔁 When a Client Asks for a Change

Most revision requests are minor (e.g., fix stretching, replace one photo, or adjust video text). When these happen:

1. Respond kindly and professionally. Let them know we’re happy to help and confirm their issue has been received.
2. Locate the project:
   • Go to Listings in Spiro
   • Search client name or address (most recent listing is usually the right one)
3. Review the exact request. Check the listed photo numbers or notes for clarification. View the gallery or video to confirm.

📋 Add the Request to Monday.com

Use the Revision Requests board:

• Address: Enter the first few words of the listing
• Client Name
• Priority: Set to Normal (unless it's a big client or urgent error, then set to Critical)
• Notes: Paste their specific request. Be very clear and descriptive.
• Assign To:
  • Kendy for photo edits
  • Nel for video edits

This triggers a Slack message to notify them.

⚠️ Do not assign to Irwin unless it’s a YouTube video.

🎨 For Photo Edits (Kendy)

1. Kendy will mark it purple once he receives it.
2. He’ll change the status to Edit Complete when finished.
3. You’ll get a Slack ping saying the edit is done.