We don’t like passwords and believe most people don’t either. You can choose to log in via SMS or email and it’ll send you a code.

If you aren’t receiving a code via SMS try these steps:

-Verify the phone number entered is the one on your Spiro account (you may have to explain that Spiro is the software we use and ask to confirm the number they used when they first signed up)

-Make sure your phone’s do not disturb is turned off (having it on may result in you not getting a code)

-Make sure your phone isn’t on airplane mode and that it can receive other messages

-If you’re on a laptop/desktop with messaging synced (such as texting on a Mac), try looking on your phone messages in case they didn’t sync to your laptop/desktop properly

-Restart your phone

-Switch to email verification

If you aren’t receiving a code via email try these steps:

-Verify you’re using the same email that you used when you signed up

-Check your spam folder

-If you’re using a mail app (such as mail on Mac/iPhone) try using your mail’s provider such as gmail.com or yahoo.com

If they are unsure what email or phone they used when signing up you can access it through the Spiro admin portal.