1. How do I update the listing address if it’s not found in the Spiro dropdown?

Go to admin.spiro.media, click on Listings, then click the three dots beside the listing and select Manage. Scroll to Order Details, where you can update the listing address and media title.

2. How many times can agents reschedule their photoshoot before we cancel the booking?

There’s no hard limit, but if an agent reschedules twice, reach out and ask if they’d prefer to cancel and rebook later. Most agents don’t want to keep rescheduling since they’re motivated to get the property listed.

3. How many times can an agent ask for a revision on the same photo?

There’s no strict limit. Less than 5% of agents request revisions, and we usually get it right within 2-3 rounds. We’ll continue revising until the client is satisfied unless the requests are unreasonable.

4. Are agents able to reschedule or cancel their bookings on their own in our system?

Yes. They can click the link in their confirmation email or log in directly at portal.spiro.media to reschedule, cancel, or book new appointments.

5. Do agents have the ability to add or delete files within Spiro?

No. If agents want additional files added to their property site, they must send them to us and we’ll upload them manually.

6. If the MLS doesn’t support the floor plan program, what are the available workarounds or alternatives?

The MLS will always accept CubiCasa floor plans since they’re just JPEGs. Zillow’s interactive floor plan (via the 3D Home tour) can be added on for $149. If the interactive floor plan is missing from Zillow, have the agent contact Zillow Support—sometimes the photographer didn’t select the right option during capture.

7. What could cause differences in square footage measurements?

• Heated/cooled areas previously excluded (e.g., renovated garages with HVAC)
• Inaccurate older reports
• Utility closets or edge cases
• Measuring method variation (CubiCasa uses ANSI-aligned standards) We do not remeasure unless we clearly made a mistake (e.g., missed a bedroom). Otherwise, clients can request a remeasure for $149.

8. How do you update an agent’s brokerage name on the branded site?

Go to admin.spiro.media, then Clients > Companies. If the brokerage doesn’t exist, click Create Company, type the name, and choose "Charlotte Real Estate Media" as the service area. Do not check the "Company Pays" box. Upload a transparent PNG logo sized 1080x1080 (use Canva/Photoshop to prep). Once created, go back to Clients > Agents, click the pencil icon, and change the brokerage under the "Company" field. Save at the bottom.