Context

• John Nadela asked if John Casebier’s two townhome orders should be downgraded from Pro Package to Core Package with added services (e.g., drone photos and no floor plan).
• Emmaus clarified that clients do not receive a discount if they choose to exclude the floor plan from a package.

Decision

• If a client requests to remove the floor plan:
  • Do not downgrade or discount the package.
  • Keep the package price the same.
  • Manually remove the measurement from the order for internal clarity.

Example

• Original: Pro Package (includes photos, drone, floor plan, etc.).
• Client says they don’t want the floor plan.
• Correct action: Remove the floor plan from the order but leave the total price unchanged.

Key Reminder

• The package is sold as a bundle. Removing one element does not reduce the cost.

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