Even though we don’t prefer to have appointments rescheduled we will always do it to serve our clients! We don’t charge any reschedule fees- even if it’s right before the shoot!

1. Search for the listing address in the search bar
2. Make sure “Orders” is selected
3. Click on the correct listing (make sure the agent name matches the one who reached out)

1. Click the 3 dots and then “Reschedule”

1. Open up another tab and go to calendar view. Then find the date the client is requesting and share the next soonest time we have available. We always want to reschedule their shoot as soon as we can. Be sure that if the order comes with video you ensure the photographer can also do video. If someone booked with Emmaus don’t give them Nicole’s soonest time if she isn’t certified on video for example.

1. Ask them if that day/time works

1. Don’t reschedule an appointment until you hear that date/time works for your client. When they say yes go back to the first tab, make sure that “Keep the current status” is selected and then fill out the date/time. Then click “Save”.

Note- the new appointment time will not save unless you hit save!

1. Always text to confirm that it’s rescheduled. Be sure to include these elements: