🎯 Purpose

This doc helps you handle tough feedback from agents calmly and professionally. Whether it’s a missed shot, stylistic critique, or miscommunication, the goal is to stay helpful, own mistakes when needed, and reinforce trust — without sounding defensive or robotic.

✅ Step 1: Stay Calm, Thank Them, and Acknowledge

Even if their message is blunt or critical, respond with professionalism and gratitude.

Example:

Thanks so much for your feedback — we always want you to be happy with the final product, and I appreciate you letting us know.

🔍 Step 2: Check What Happened Internally

Before responding:

• Review the Spiro order and notes
• Check cremchecklist.com for what should’ve been included
• Confirm if this was a mistake, miscommunication, or personal preference

🛠 Step 3: Tailor Your Response Based on the Situation

🔸 If we clearly missed something:

You’re right — we missed that, and that’s on us. We’ll take care of it. When’s a good time to get someone back out?

Examples:

• “Looks like the drone photos didn’t get uploaded — thanks for catching that. We’ll fix it today.”
• “You’re right — the front porch wasn’t included, even though it was in the notes. We’ll get that reshot ASAP.”