Only do this as a last resort and a team lead must be notified anytime you have to do this.

As a last case scenario if none of those options work then go to Dropbox and search for the first part of the property name. Click on the one that has a folder icon (and you can tell by it having the date of the shoot and the agent’s name in the folder).

Navigate to the “04-Completed-Photos” folder and click the link button and then copy that link and test it in private browsing mode (control-shift-n) to ensure it works and they can download the images without signing in (which is the purpose of testing it in private mode).

Repeat the process for “05-Completed-Video” if they purchased a video.

Then, send them both of those links in Openphone:

Anytime you have to progress past step 3 notify a team lead.

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