Use T.O.T.E. only when an agent or homeowner is present. If the home is vacant, skip T.O.T.E. — there’s no one to explain it to.
T – Tasks
“I’m here to do photos, aerials, and a Zillow tour.”
→ Prevents confusion like “Where’s the video?” if it wasn’t ordered.
O – Order
“I’ll start with the floor plan, then interior photos, and finish with drone.”
→ Sets expectations and gives you space to work. Helps them know where not to be.
T – Time
“This will take about 45 minutes.”
→ Helps them decide whether to leave, go work in the car, or stay out of the way.
E – Exit Time
“I’ll need to head out by 1:00 to make it to my next appointment.”
→ Prevents last-minute requests or long delays. Gives you a polite reason to wrap things up.