Account management


Accessing your account

Login troubleshooting

Update phone number or email

Updating your profile or other info

Technical Support


Error downloading pictures

Pictures are blurry

Sharing the Dropbox folder

QC/Delivery

How to verify square footage

Contacting Cubicasa support

Renaming a room on the floor plan

Importing a Zillow 3D tour

Importing a Matterport tour

How to add agent profile picture and company/brokerage

Admin

Quick links

CONFIDENTIAL- Login Info

Rescheduling an appointment

How to cancel an order

How to handle edit revision requests

How to apply a discount manually

AutoHDR Emergency Photo Edit Guide

Handling Agent-Requested Reshoots (Not Photographer’s Fault)

Measurement questions

Explaining Listing Refreshes vs. Full Reshoots

Responding to Tough Client Feedback

Daily Delivery QC Checklist 

Handling Revision Requests

How to Respond When a Client Wants to Use Another Photographer

How to Adjust an Invoice Manually (Name, Price, etc.)

Photo & Video Editing Policy

Package change and price increase- August 2025

Package Pricing Adjustments

Package Pricing Adjustments – Floor Plans

CREM Ads for agents walkthrough

Cold calling process

TEMPLATE (18)

Frequently Asked Questions

Photo & Video FAQs

Floor Plan & Measurement FAQs

Add-Ons & Upgrades FAQs

Pricing & Policy FAQs

Delivery & Technical Issues FAQs

Other FAQ’s

Template (6)

For photographers


T.O.T.E. – On-Site Communication Protocol

💰 CREM On-Site Upsell Menu (Photographer Reference)

How to Use the Checklists

How to replace drone propellers

When to Say No (Red Flag Scenarios)

If you forget a shot (your fault)

Agent Requests a Missing Shot (Not Your Fault)

TEMPLATE (4)

Billing & Payments


Viewing previous invoices

Invoice questions

Discounts and coupons

Agent referral program

Failed payment method

Refunds

Have the invoice say a different name/company

Photo editing

Creating lot lines

Adding images to TVs

Adjusting hero shot perspectives

Object Removal

How to import LR presets

How to edit event photos

Nighttime VA Guide

Night VA Overview & Shift Expectations

Spiro 101

Making sure all photos are uploaded

Making sure all videos are uploaded

Making sure Cubicasa floor plans are uploaded

Making sure Matterport is uploaded

Making sure Zillow 3D tour is uploaded

Content Events

How to Get a Loan Officer Sponsor